This is software tool lets you deal with email abuse.
AbusePipe is a managed service (SaaS) where handling of Email Abuse Complaints can be outsourced. This will help you prevent becoming a soft target for spammers. Abuse Desk management lets you manage this activity quickly and easily. This tool the Abuse Queue Management Software helps Identify the originating source of email abuse complaints extremely quickly. This allows you to contact the originating customer and prevent further episodes. Looks like, this is a unique product that deals with abuse complaints. ISPs can use this tool to fight against SPAM from inside their networks. This can be used with incoming mail solutions like KANA. Response by the ISPs can be quick and can be as frequent as every hour based on the reporting time set by you.
This kind of a tool becomes essential as otherwise a specific ISP can get easily black-listed for not preventing spamming. Once you are seen as taking direct action to prevent SPAM, the actual perpetrators would take their activities to other targets possibly. Your IT department can be rid of the crisis fighting against abuse; less technical people should be able to manage this abuse prevention activity. By sending a list of abusers from the tool reports to your call center, you would be able to follow up with your customers quite easily. Periodic reports on a monthly, weekly or daily basis can help monitoring things better.