This will let you set up a personalized help desk and user feedback portal as a part of your customer service. This can be set up very simply. It offers you a whole lot of features that include case management, a full featured help desk, streamlined ticketing, support of a community, knowledge base, centralized company literature, etc. You will be able to increase agent productivity easily. With a community being supported, it is possible to increase in customer engagement and feedback from them. With a self-service portal, it will help reduce a lot of demands on your agents. Customers will be able to find a lot of answers on their own. As a business you get to know your customer community better. Thatís invaluable in meeting expectations and designing growth of your business.
This tool can help make delighting customers easy. You can insert canned responses and establish case rules. The tool lets you set support goals and collaborate using private notes. Custom filtering helps catch those important tickets easily. It is simple to get a peer-driven community and feedback platform around your product or service. While customers can help each other through the tools provided, keeping support close by and on alert is prudent. Itíll be easy to offer customers answers in the form of instant search suggestions. That is more effective than an email response. Direct engagement of site visitors is made possible through a feedback widget. Customers can send support requests or browse your community without ever leaving your webpage. This is a very good tool.