SupportPortal

Most of the call centers and business websites are setup in order to assist their customers so as to provide services to their customers after any product sales or services. SupportPortal 3.3 is one such web application that is meant for providing every businesses, be it B2B or B2C in order to allow a company proffer all sorts of assistance to their customers. It is regarded as one of the best service desks designed for all kinds of businesses for helping your customer to resolve their problems and maintain a long lasting relationship. It also helps in reducing support loads up to great extent thanks to its Support Ticket and Email management.

SupportPortal comes with lot many features and benefits that make the entire support function highly effective and better than other peers in the range. It assists in adding large amount of knowledge Base and procedures via the built-in HTML editor. This editor enables in creating rich texts, list, and attach images, files directly with web browser. Live Chat feature will help the visitors in your website to come in direct touch to the people working at the backend and this will help in benefitting both the company as well as viewers. With it you also can keep the people well informed concerning all the developments off the company or any product launches plus you can also make available your binaries and files with product catalogued along with downloads. This portal includes a Support Forum which takes the user interactions to a completely new level allowing the users to share their experiences, hold discussions as well as post contents in forum messaging.

All in all SupportPortal is a magnificent solution which besides its dynamic usages offers effortless execution and operation, is very secure and supports numerous languages. Looking all these factors we rate this portal application with 3.5 stars on a scale of five.

AJAX/PHP web based help desk and customer support solution with Support Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product's features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base and procedures - Manage SLA and get reports on support load and performance.