This package can run and manage several VoIP based services such as call center, PC2Phone, Callback, Calling card businesses.
Pros: This application integrates necessary functions to manage a number of VoIP based services. Call center support, PC2Phone calls, web callback calling card based phone services are some of these businesses that can be supported by this software package. Call back alone has variations like ANI call back, SMS callback, DID callback, CLI callback and PIN callback variations which are supported. One needs to ensure that interoperation between systems based on H.323 and SIP protocols work seamlessly and without any deterioration in quality levels of calls.
Several other facilities support the business operations. These include wholesale termination, online billing, unlimited reseller creation, online shop, invoice generator, Paypal integration, PIN recharge module and so on. Integration with a production quality database also is a must. My SQL as well as MS SQL server are supported. Both calling card operations and call center operation need the use of IVR. A flexible IVR solution is included in the package. Account management and billing support are available too.
The user interface is fairly straightforward. Additional interfaces include administratorís management interface and a multi level interface for resellers. This is a fully integrated solution in the form of one server based package. One should be able to put together a web portal to support a business in about a dayís time. Portal design templates and dialer deign templates are available for download.
Cons: Assessing the quality of this kind of a complex system is difficult without a practical sized operation. Yet that is important as quality of VoIP is always a nagging question. Unless implemented well this can ruin a business. So, it is important to get feedback from users or ask the publishers for a practical sized demo implementation preferably at a operating business.
Overall a 4 star rating is deserved by the application assuming actual call quality in a practical set up is good.