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eTalkup 2.1 by DigiBellDownload

Editor's rating  
Users' rating   (1 votes) Rate it!
License Freeware / $0
Downloads 61
Publisher
File size 3.1 MB
Date added 16-Jun-2008
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Publisher's description
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Editor's review:

Greet your customers online, and help them buy. eTalkup is a free service that enables you to keep track of who`s visiting your website and to chat with them in real-time. eTalkup helps you make money by enabling you to give great customer service.

Pros: With this application you can start a live chat or a voice call with your web visitors to help them find what they need before they are frustrated and leave your website Greet your customers online, and help them buy. Many online shoppers have questions and when these cannot be answered they may become frustrated and annoyed and leave. You can explain products options, help customers navigate through your website, answer support-related question, expose promotion activities, complete applications and trouble-tickets to the online visitor. Moreover, eTalkup helps you provide customer support instantly without 1-800 telephone cost. You can share images and files with customers. This is an easy way for customer service. Additionally the conversation history analytics give you the power to track customer trends and analyze market trends with no telephone cost. It helps your business make money by enabling you to providing great customer service to your online customers.

Whenever a visitor arrives the application can provide the IP address of the visitor along with geographical data such as the city and state or the country he is from, other data like chat history, history of visit and how long he has been on the site. It is possible to track buying behavior and issues like if he arrived because of a marketing campaign. You can chat with employees get a chat or call started among them. Live chat with the visitor is of course possible.

Cons: No problematic issues noticed.

Overall: An easy way of providing live support to a web visitor to help him buy as ell as provide customer support if the visitor has such an issue. This is a very good application thatís easily installed on a site. This is good for a 4 star rating.


Publisher's description:

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