Online feedback software that helps build customer relations.
This utility can help create a fully customized survey that suits your business needs. Every business establishment has specific requirements as they offer entirely different products and services. These survey forms have a comment section that can be used by your customers to express personal messages. They will be able to add specific opinion about products and services you offer. As a business, this may be the most crucial section to evaluate your services. You will be able to generate multiple report types. These can be used by the system for customer behavior analysis. This is a multi-lingual tool and lets you generate these survey forms and analysis reports in different language. If your business is situated in a non-English country that is not going to be a problem.
Should there be any negative feedback on-line, you can arrange to have email alert or an SMS to be sent to the concerned department for taking remedial actions right away. eZee iFeedback is integrated with various social media sites. These include Facebook and Twitter besides others. Customers can fill up the feedback at their convenience any time after the encounter with your organization. They are able to access the survey from a PC, Tablet or smart phones. This tool integrates tablet access making it easy for customers/users easy access and reduce the resistance to feedback. Mobile phones, particularly smart phones are another set of tools facilitated by this utility. Mobile phones provide an easy means of reaching out to your customers and significantly increase chances of feedback. QR code access is possible. It includes several other features that encourage accessing and providing feedback. This is a very good utility.