This is a customer relationship management program.
CRM-Express Standard Edition is a low-cost CRM program. What the tool can do for you is manage several aspects of your business besides managing customer relationships. It can help manage marketing, customers, sales and orders. There are a range of configurations possible to maximize the benefits of the tool. You can have two computers sharing one database to several machines sharing a common database. The tool gives an organization SMS capabilities that add to communication features available to contact customers. Other features that add to the ease of operating the functions mentioned earlier, include Email Client, Calendar, Address Book, My work day, News Feeds, Meeting Planner, Company Library, Form Designer, Journal etc. Communication through Skype as well as support for Google maps is available. While this standard edition is a single user version the company sells a professional version that allows multiple users to operate over a network.
Email marketing and e-sales management are a set of features that suits the recent methods of marketing products and services. The email marketing module helps with bulk mailing of your marketing newsletter and other collaterals. E-sales features include helping with selling over on-line channels and managing orders as well as fulfillment issues. Getting contact and order information automatically into the database for fulfillment, as well as future customer contacts are some useful features available. The interface for the modules is simple enough. Customer/contact management features include built in auto reply mail templates, quotes, orders and invoicing etc. Customized reports are easily created. If you have products to sell online, here is a support system to get you started easily and at low cost.