This is a software solution for managing customers relations in service organizations.
Spinso Organizer Standard Edition is a simple ready to use service CRM system. It will let you manage complaints, billing, and service contracts. There are several versions of the product. As you go up the versions you get the benefit of added features. Organizer Standard Edition is useful for complaint management. It lets you assign complaints to a technician, track the status of the complaints, generate invoice for billing the customers, etc. It will let you manage service contracts, receive alerts for the contracts due for renewal or expiry. Additional features that facilitate the complaints redressal are as follows. A centralized repository is maintained of all complaints. Availability of technicians can be ascertained easily and complaints assigned appropriately. Use of a unique complaint number ensures no complaints are missed or there is no confusion about referring to a particular one.
As the supervisor or the administrator, tracking complaints, figuring the problem area, action taken, complaint status, complaints solved, complaints pending, etc are easy to determine. Customer management, product management and automated service generation are some other useful features. Alerts are generated for service due and expiry of service contracts. Flexible reporting lets you look at the status any which way you like. Invoices are generated in time to keep your business healthy. Multiuser set up lets your team work smoothly with the system, the simple interface helps. Backup and restore feature ensures no disasters happen to your database. This is a very good tool for your business customer relations.