The HelpMaster PRO Enterprise Edition is a help desk, CRM, and call center software system. Windows 9X, NT, ME, 2000, & XP compatible. MS SQL compatible. It features a full client-server SQL Server database as it's core and offers a complete list of enterprise features. Key Features include: Complete Call Tracking; Fast Problem Resolution; Web Access for Client and Staff; Automatic Call Escalation; Very Customizable; Flexible Contact Management; Asset Management; Change Management; Comprehensive E-mail/pager/SMS support; Profile based Security; Over 80 Management Reports and much more.