When handling customer queries, the best help we can possibly get is from a efficient searchable knowledge repository. So in case you are looking for accurately handling customer queries then trying Omni Customer Support 1.0 may be of great help. The software helps you to find the related description or data easily and quickly than before. You would just require entering the keywords into search engine and you would be shown the related topics from which you can get the description with just one click. The software is easy to be used and one can learn its functioning waiting minutes.

Omni Customer Support 1.0 has a neatly structured user interface that does not contain any confusing features. For starting the work you need to write the keywords for the information that you want to search. The related Results are shown below the Search column on the left side. As you type in the words you get the related topic index below. When you get the related information topic click on that and the Issue details are shown on the right side. It shows the Title, Description and the Solution of the user problem and also gives the email response Template. You can even add new issues with all the description and tags if required. You can even have the solution files exported in the Html format. The ‘Report’ feature show the report related to the data range and for the most active data. Manage the data sets according to your requirements as you can create, delete, rename them. The Help file supporting the user is shown in the html format and it too is very convenient to go through.

Omni Customer Support 1.0 receives a well deserved score of 4 rating points for making your employees become more productive from the beginning. It would help them to seek out the issues with greater speed and effectively resolve customer queries.