This software tool is a software based phone and will work with VoIP services.
You would be able to add several VoIP based features to your web site with this soft phone(no need for users to install this soft phone). These may include user being able to call VoIP services, call your support people via VoIP, voice enable forums, blogs, etc. The tool implements several codecs like G.729, G.7211, GSM, iLBC,speex wideband to maintain compatibility with most VoIP services. Usual call routing features like call forwarding, transfer, etc. are enabled. This is a very good tool if you are looking at soft phone based features for your applications.