Unite PBX and Unite Call Center are 100% software based (VOIP) PBX solutions providing several benefits over traditional PBX systems.

Features: Unite Call Center is 100% software based (VOIP) call center solution based on Skype VOIP. It is a business class solution for customer communication and management. With the hardware call center equipment you need to have all the customer service representatives in one location physically. With this solution the CSRs can be working from a main office, or branch offices or even a home office using Skype. Even if they are traveling and are at a different location they can still participate in the providing call center support to the organization`s customers. Being powered by Skype you can take advantage of deals offered on Skype such as unlimited world calling, unlimited US and Canada, and other calling plans. These could lead to substantial savings besides the low tariffs of Skype to start with.

Intelligent call queuing, skill based routing, advanced call conferencing are some of the very useful features. Multi-stream contacts, advanced call management help you manage the volume of call incoming and outbound. Call back, call recording for quality monitoring, extensive reporting and analytics help with managing the center. Multistream calling allows voice call, chat, Skype click-to-call, call conferencing etc. are possible. Thus a customer has the option of contacting you through whatever means is suitable to him/her at that point. Both inbound and outbound services can be set up using the software application.

Overall: This is an excellent and simple to use solution for setting up a call center using the well known Skype services.