This software provides PBX and call center facilities, both inbound and outbound, through the VoIP service provider Skype.

Review: Unite PBX and Unite Call Center is a software 100% based (VOIP) PBX solutions based on Skype. The Unite PBX provides commercial grade PBX communication working through Skype. The advantages of such choice will be low investment as the whole thing is software based. Recurring costs are very low too as Skype to Skype calls anywhere in the world are free and calls to exiting landline and mobile connections are very low. Periodic upgrades are also less cumbersome compared to the classic PBX upgrades that involved hardware and software upgrades. Features of advance PBX that include auto attendant, welcome greeting, direct extension dialing, virtual extensions, voicemail, call conferencing and call recording and quality monitoring are all available with the system. As a call center the features offered include interactive voice response, automatic call routing , call queuing, call logging, music on hold, out of hours settings, multilingual voice prompts etc.

Unite Call Center provides unique location independence to the customer service representatives. Working with Skype they need not be centrally located but can be at branch office or even home office and remain a part of the call-center. They can even log in while they are travelling and receive calls as though they were still in the office, using Skype/Cell phone or regular physical phone according to the option selected. Callers can reach any employees through one main business phone number, you can transfer calls to another phone/Skype user. Your sales team will never miss a sales call as the call can now go to anyone in the team. Unite PBX enhances calling for employees. Outbound calls by employees using Skype/personal cell phones show the caller`s own number/ID via caller ID. Cell phone callers can also benefit by using the Unite PBX functions such as call-transfer, hold etc.