This is an easy to use CRM software solution for SME sector. Being based on the web it is easy to deploy and operate.
CRMWeb is a flexible, efficient and easy to use CRM solution for small and medium-sized companies. CRM Web integrates the departments necessary for the success of a CRM system namely the sales force, marketing, customer support etc. It integrates information about all interactions with customers and potential customers, about sales and marketing activities and customer service. Of prime importance is shorten your response time to the issues reported by your customers and significantly improve your after-sales service. This way you can have a centralized view of all corporate data about a customer, for example. That should help understand the particular needs of each customer, their behavior and market trends. Formulate and implement an effective customer relationship management strategy that helps win new customers and retain the existing ones.
The biggest advantage of this program, as with any web based application, is that all you need to use it effectively is to have a web browser. That possibly makes it easiest work with. The actual interface you get to use when you reach the hosted website is also fairly easy to use. You can access all the critical data securely as well as quickly over the net. The customer service representatives can be distributed and even operate from their homes. This is not ready yet for Windows 7. You need to have the SQL Server, so the solution may still work out to be a little expensive for startup operations. The initial set up and configuration is a little elaborate too. Quite a nice package overall.