Email has turned out to be one of the fastest means of communication to handle a larger chunk of customers today. Answering each and every mail individually is a time consuming process. It’s not possible to have all the mails replied one by one as the number is always large. But to reduce this tension and to jazz up customer services both qualitatively and quantitatively, you can try out Email Responder 1.23. It serves you with the AERM (Automated Email Response Management) technique that helps you to send the replies easily. It has the ability to assign the email to specific group by analyzing the content. With the program you can also store templates that help the representative to answer the customer queries with ease and in a quicker manner.

Not only for the representatives but even for the managers, Email Responder 1.23 helps to check the efficiency of mail handling and the products and services most questioned about through email database analysis. The program provides rules to be defined for assigning the mails to the required person or group according to the content. It extracts the product and the customer details for using required information template for mailing. It can help to address the customers specifically by using the Smart Field feature for generating automatic personalized replies. You need to worry about the sending mails as it gives access to multiple users for sending and receiving the mails with same account. It also can help in keeping the track of customers contact details and the correspondence history. Insert email signatures that would added to every mail automatically. Have the mails filtered according to the status, date, product, etc. Make the selection of the Setting configuration to have the program perform the functions accordingly.

The easiness of the Email Responder 1.23 program also reflects in the interface that shows different information on the same screen. It helps in functioning efficiently and enables the users to get their work done at a rate faster then before. In light of all these features the software is adjudged with 4 rating points.