TeamKB for Outlook 2.0 is a great tool that supports you and your teammates in sharing information within Outlook email client, and reducing the time spent in searching for specific information over numerous systems connected on network. Thus, it also supports improving productivity as your team members can easily access shared documents and folders. It facilitates documenting best solutions and practices for common issues and replying the repeated and time-consuming queries with a suitable knowledge base article. The program lets the article to be directly inserted as inline with a reply email, or else be converted into XPS, MTK, or PDF document and attached to reply email.

TeamKB for Outlook 2.0 utility effectively aids you to centralize the sharing of documents and knowledge, and find information easily using keywords and other advanced search options. After installing the tool, you’d see different subfolders in the parent folder, each serving a specific purpose reflected by the names assigned to them. You can even alter these subfolders names and use the default title that is Team KB including Pending Articles, Published Articles, and Settings. The main functions supported by the program are ‘New Article’ for recording new information as article which is placed in ‘Pending Articles’ folder until it is approved; and after approval is assigned a KB number and sent to ‘Published Articles’ category. Further you can alter Settings relating Access Control, Authors List, Problems List, Print/Email Templates, Notification Options, Custom Fields, and Web Access. Further, you get options to navigate through published and pending articles, view My Articles, and also load articles. Moreover, you get features to add email content to existing article, convert chosen email to KnowledgeBase articles, or reply email with KB article in PDF/MHT/DOC/XPS/HTML file, and embed chosen appointment/task with KB article using insert to KB feature, and even more.

The TeamKB for Outlook 2.0 tool smoothly integrates with MS Outlook and it doesn’t require any database as it supports using KnowledgeBase articles stored over exchange server or hosted exchange server. Owing to its vast and effectual supported functions and options along with the impressive and credible performance delivered, the utility is worthily marked with 4.5 rating points.