The publisher Akeni has produced this software that is required in most of the work places for all kind of help possible. The Help Desk Assistant is a text messaging system that allows companies to host their own web based live help systems without the interference of the third party. There is no need to install any IM software or Java/Active-X plugins on the customer`s computer. The built-in queue automatically distributes the load to all the available operators working. The stuff is an immense aid that can be used by the sales and services support staff who can interact with the customers in real time, without spending a heavy amount on long distance ISD calls or the delays caused in the break and make time of e-mailing.

The merits of using this application are: increased efficiency, decreased cost, instant communication, saves time, knowledge base, visitor tracking, canned replies, session transcripts, team based support and many more depending upon the use of this application.