Call Center CRM

Call centers have become booming businesses in today’s day and age as they help customers with their problems and provide them with relevant solutions. Call centers get a large amount of customers calling in during the course of the day and keeping a track on them can be quite the task. In order for the Call center to do well it needs to perpetually be on its toes to fulfill the needs of the customers while keeping a proper record of all the problems. To complete this task they can use Call Center CRM 8.6.2 which is a software application that helps in the process of collecting and accumulating information regarding the call center tasks.

Bundled with many options so that the user can solve almost every problem that is thrown towards him, Call Center CRM 8.6.2 is sure to provide a solution for each query. The software tools automatically tracks all customer interactions including incoming and outbound calls and SMS and are stored within customer specific records. This is a neat way to keep track off every customer and the transactions that have been done with them. Customer Opt-out and contact preferences can be automatically recorded for further help. All of the customer information will be displayed to the agents whenever they require it. This saves on time as they don’t have to search for this information individually. It will intelligently and efficiently recognize callers to help deal with their problems. The user can also design and manage sales and marketing campaigns with the help of this tool. The interface comes with easy instructions to avoid unnecessary complications.

The Call Center can now easily get the job done without wasting time and energy in completing various tasks. Call Center CRM 8.6.2 gets a score of 3.5 out of 5 for helping the work flow with great efficiency.

Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to:
Automatically track all customer interactions
Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are automatically saved to individual customer record.
Automatically save and manage Customer Opt-Out and Contact Preferences
Records customer opt-out selections for your auto dialing or predictive dialing campaigns; auto saves customer choices for preferred level of contact or mode of contact (phone, text, email, etc.) in IVR application when they call in.
Automatically display customer information to agents
Fully integrated with agent desktop software, Call Center CRM increases organizational intelligence and efficiency by automatically displaying customer information, such as contact and buying history, when a call is connected to an agent.
Intelligently, efficiently recognize callers and serve them accordingly
Automatically direct callers to the appropriate department, agent, Interactive Voice Recognition menu, recorded-message language, custom welcome message or however you'd like to personalize their experience when calling you.
Design and manage sales and marketing campaigns
Search customers and automatically create new outbound campaigns based on location, buying preferences, sales activity, purchasing history or other differentiation.