A remote support solution enabling a user to connect to a computer remotely to carry out maintenance, troubleshooting and support operations.

Features: BeAnywhere Support Express is a remote computing solution to allow for a number of remote maintenance, troubleshooting and support operations, so that a technician can provide support to customers (or a techie to friends) without having to travel to the site of the trouble. BeAnywhere succeeds in bringing a number of remote computer management tools under the same banner and makes it really convenient for the technician involved. Apart from the remote control environment in which the user’s Desktop can be viewed and controlled by the technician, BeAnywhere provides for easy file transfer and sharing through the software interface (the remote desktop as it were serves as the connection itself), file synchronization and a specialized BeAnywhere drive which functions in much the same way as a portable hard drive because it is available at any user’s location. The connection is highly secure maintained by 2048 bit key RC4 encryption.

Overall: This is a fairly good remote computing tool. However, what is not clear is why such a software is required in the first place when there is an excellent (free) solution in the form of Windows Remote Desktop already available. As far as one can see Windows Remote Desktop environment is better designed and can be used for each and every one of the features that BeAnywhere is supposed to provide. BeAnywhere on the other hand provides a poorer interface than the one that is native to Windows Remote Desktop. There is one great convenience with BeAnywhere though and that is that it centralizes some of the most important tasks. The fact that file transfer is available in the remote computing environment itself is of great significance (something that can take some doing in a Windows Desktop environment, depending on the circumstances). If the interface is improved in future versions, this can easily become a 5 star offering.