In order to assure customer retention, online vendors are adopting various customer-friendly measures, and integration of online support services is a pick of these. If you are looking to integrate efficient support services to your websites, then you can take the assistance of HelpBeam 1.1, which is a web based application for delivering remote support services to your users. This software can be used by the technicians to resolve the PC supports request by remote access through web. It would be easy for the user to access and monitor the remote computer of customers through proxies and firewalls. It requires the customers to download a small application on their PC, and with its help the technician would be able to control, view and transfer file on the customer’s systems. It is compatible with different operating systems, such as, Windows 98/NT/2000/XP/2003/Vista.

HelpBeam is a simple and easy to use web based application. It consists of 128 bit end to end application and does not require installing ActiveX controls or java applets. It quickly connects to the customer’s PC and helps in providing quick and efficient support to them. You can easily send the session key to the customer for connecting through phone or email or even can send a link by using chat or IM. The application of HelpBeam is very small and downloads quickly. You can easily control the mouse and keyboard of the customer’s system and view the desktop by using HelpBeam tool. There is no need to open the ports or arrange firewalls as it makes only outgoing connections by using standard ports. The support session is safe and secure. It makes the remote support simple for the customers as well as representatives. The service of the HelpBeam allows you to control, diagnose and view the other system from anywhere.

HelpBeam 1.1 proves to be a great supporting tool for both customers as well as the support representative. It is simple web based application that has different features, like support to 128 bit SSL Encrypton, easy file transfer, firewall friendly, and many more. Taking easy to use features and functions into consideration, it has been rated with 3.5 points out of 5 points.