SupportSmith is a competent tool that enables organization and professional users to immediately establish safe connection between computers by providing required resources. It doesn’t require any open ports on technicians as well at the customer’s side. The program supports establishing an instant and secure remote desktop connection between PCs using a suite of imparted tools that allows best interactions. It would effectively aid remote control, application sharing, desktop sharing, chat, online collaboration, file transfer, remote shell, and port forwarding. The utility manages the permission and accesses using SSH-2 protocol; AES 128-bit encryption; along with Active Directory authentication. With the program, you’d get complete remote PC information that too without requiring to interrupt the users. It proves cost-effective and efficient as it helps saving expenditures incurred on appointing the services of consultants; technical supports providers; and system administrators.

SupportSmith v2 2.0 comprises of an intuitive interface along with easily-operable functions. While establishing remote access, the utility provides server, supporter tools, pre-installed agent, and on-demand agent creator. Now, you’d have to configure by setting communications, access control, and general options. Further, to have to set the agent configurations using setting from status, connection, access control, user information, and general tabs. Queuing up come the supporter tools configurations with connection, personal information, incidents, and general settings. Now, you’d be presented with Login screen to begin accessing remote PC using Support Manager. The Support Manager has the network PCs listed over its screen, from where you can select one for commencing the remote session. You can even easily access the support request of customers with the agents and support manager’s help. Even right clicking over the queued up computers you can Initiate Remote Assistance, Start Chat, Display System Info, Remote Wakeup the PC, and Remove system from Favorites. Integrated with different other supportive functions, the utility proves beneficial in providing instant remote support.

SupportSmith v2 2.0 functions with precision to aid you in establishing remote connections to PCs for providing support to network system users and customers. The utility deservingly is given 4 rating points for its conveniently operable options along with the credible and marvelous performance.