The world is shifting towards a service-oriented approach and the entire focus of the industry is converging on providing competent services to their end-users. A number of call centers have been established across the globe to meet the customer’s requirement. While sorting out any query of the customer, the executives often put them on hold for a long time; mainly due to non-availability of the needed information at that instant. These waiting queues are always annoying and may result into customer’s rejection of the services. To counter this situation and to ensure customer’s retention, you can try ActiveXperts Helpdesk System 2.0. The application helps in providing timely and intelligent service to clients. It helps in finding the information regarding any matter in a quick manner, thus ensuring fast and good responses regarding any query.

ActiveXperts Helpdesk System 2.0 is a powerful, web-enabled and effective helpdesk system which is basically designed for call centers, help desks and customer support centers. It is Support management process in the sense that it provides complete Support solution to simplify helpdesk processes. It helps you to obtain greater customer satisfaction and minimize customer downturns through improved and accurate response- time systems. It provides predefined templates for commonly generated requests for the future use to save time. It is capable of solving the problems more easily and speedily by searching solutions from previously generated responses. It is compatible with wide variety of operating systems like Windows 2003, Windows 2008, Windows Vista, Windows 2000, and Windows XP. It can be used in two ways, first, is to install the system on your network on the windows software and secondly it can also be used as a service. It supports Internet Explorer and Mozilla Firefox and it utilizes its own web service. It requires MYSQL server database as a back-end either on the windows server or on the ActiveXperts Helpdesk System machine.

ActiveXperts Helpdesk System 2.0 is very useful for multiple support centers. The software is capable of minimizing the efforts on user’s part and helps in providing quality service to the customers. Taking all the features into consideration, it is assigned with 3.5 points.