Customer service as a vertical holds significant amount of procedures and processes under its roof and utilizes quite few applications to enable effectual interaction with existing and prospective customers to maintain healthy and long standing relationships. The web and telephonic services is the most widely used verticals for business owners and customers to interact and work. A latest service called chat support has been introduced across various businesses that facilitates immediate interaction between businesses and customers and contributes to sales and enhances traffic on the websites as well. Another augmented utility that has been launched successfully is TouchMyPC 6.0 that provides live support to access and control the remote customer’s computers.

TouchMyPC opens with a neatly organized interface and the main options placed intuitively for easy access and navigation. The application works by the means of a small window placed at the corner of the screen and contains options for desktop sharing in a flexible manner and can pause and end session as desired. The program has some nice looking and sophisticated features like Remote Desktop sharing that facilitates remote viewing and controlling customer desktops in real time with complete authorization from the customers. This process leads to take control of the mouse and keyboard on remote computer to quickly resolve issues or even provide demonstration solutions. Further, it also provides the facility of creating multi sessions to cater to several clients at a time. Moreover, it also enables easy file transfer and folders between remote computers and even provides the facility of text chat along with having annotation tools and multi monitor support.

As per the aforementioned descriptions and benefits, TouchMyPC 6.0 certainly offers multiple features and scope for supporting customers and hence earns a rating score of 3.5 points for its enhanced performance and user friendly functionalities.