This software lets you create and publish knowledge base of your company’s products. This will encourage many of your customers to find answers too many queries on their own.
Creating a knowledge base about the products of your company will increase the ability for customers to find answers too many queries through self service. This kind of knowledge base on-line not only makes you look professional, but also helps decrease the number of support calls, e-mails, and complaints. Yet, overall it`ll increase the customer satisfaction levels all round. Knowledge Base Builder is a simple but features-rich web based knowledge base builder. It lets you easily create and manage knowledge base sections you would be able a repository of knowledge base articles and tutorials. The software is easy to install. It is very customizable, besides with the PHP code being made available, you could tweak it to any depth you need to.
If you like the tool after trial, you could buy a developer license and use the product on as many sites as you need to. What you see is what you get kind of editor lets you arrange the knowledge base exactly the way you want it. The editor supports HTML. and the PHP code supplied is well structured and readable. You should not have any difficulty at all in customizing the way you want it. The knowledge base content can have unlimited number of questions and articles. Advanced search features would make it easy to wade through the content for the right answers. You would be able to arrange questions in various categories to make finding answers easy for your customers. You can track the questions that are asked often and then present them to visitors to the site so that their finding an answer becomes highly probable.